FAQ
What is Pro Support?
Sometimes you need someone by your side that answers all your questions, so you don't get stuck. We like to offer that service. Get an answer within 24h or your money back.
Can you help me just one time?
Our pro support is a month-to-month service, meaning you can cancel your subscription anytime. No yearly contractual agreements. Pay only for what you need.
What is Pro Support not?
We help you to have a clear overview of your options and point you in the right direction. Pro Support does not include services to modify or extend Shopify beyond the original features, style and functionality. Read below for more details.
What's included in Pro Support
|
What's included |
Public Theme |
Custom Theme |
|
Software updates and protected against major security concerns |
Yes |
Yes |
|
Discretionary version updates |
Yes |
Yes |
|
Availability of the author of the item to provide item support |
Yes |
No |
|
Technical questions about the item's built-in features, functionality and third party plugins |
Yes |
No |
|
Assistance with reported bugs and issues |
Yes |
No |
|
Help with included third party assets (e.g. image sliders, contact forms) |
Yes |
No |