Pro Support

59 / month
  • Up to 6 hours of Pro Support
  • E-mail and chat support
  • Available 24/7
  • Free theme updatesLimited by scope. Minor requests, major ones will get a quotation free of charge.
  • CompatibilityVisual and functional compatibility warranty across browsers' most recent versions. warranty

Get Pro Support

Currently Unavailable

FAQ

What is Pro Support?

Sometimes you need someone by your side that answers all your questions, so you don't get stuck. We like to offer that service. Get an answer within 24h or your money back.

Can you help me just one time?

Our pro support is a month-to-month service, meaning you can cancel your subscription anytime. No yearly contractual agreements. Pay only for what you need.

What is Pro Support not?

We help you to have a clear overview of your options and point you in the right direction. Pro Support does not include services to modify or extend Shopify beyond the original features, style and functionality. Read below for more details.

What's included in Pro Support

What's included

Public Theme

Custom Theme

Software updates and protected against major security concerns

Yes

Yes

Discretionary version updates

Yes

Yes

Availability of the author of the item to provide item support

Yes

No

Technical questions about the item's built-in features, functionality and third party plugins

Yes

No

Assistance with reported bugs and issues

Yes

No

Help with included third party assets (e.g. image sliders, contact forms)

Yes

No